The Caisse Desjardins de Mont-Joli–Est de la Mitis enhances its members' experience with IzyFil, our cloud-based queue management solution!

The Caisse Desjardins de Mont-Joli–Est de La Mitis, located in the Bas-Saint-Laurent region and with over 14,000 members, is deeply embedded in its community. Through member benefits, involvement in local events, scholarship programs, and a community digital signage screen, it plays a central role in the region.

Objective:

Optimize the welcome experience at Caisse Desjardins de Mont-Joli–Est de La Mitis with Melting IceCube's queue management solution.

Description: 

This dynamic welcome solution allows members to collect their ticket at a touchscreen kiosk and wait comfortably in the waiting area while viewing information on digital signage screens. Members stay informed about the caisse’s community activities, ongoing promotions, and upcoming events.

Additionally, our system significantly enhances the productivity of internal resources (counter and ASAM). With daily statistics and real-time dashboards, managers can analyze average wait times, transaction durations, visit reasons, and more.

A big thank you to Caisse Desjardins de Mont-Joli–Est de La Mitis for their trust.