Case Study - Caisse Populaire Desjardins du Bassin-de-Chambly

Robert McBrearty
July 31, 2024
Queue Management and Digital Signage

Objective: Implementation of Digital Signage at Caisse Populaire Desjardins du Bassin-de-Chambly

Caisse Populaire Desjardins du Bassin-de-Chambly, located in Montérégie with 17,034 members, is dedicated to enhancing the economic and social well-being of its community. As part of its renovation and modernization project, the caisse tasked Melting IceCube with replacing its outdated call system with a modern queue management solution and adding two digital signage screens.

Description: Queue Management and Digital Signage

The IzyFil and Caisse.TV solutions now provide a modern and personalized welcome experience. Members collect their ticket at a touchscreen kiosk and wait comfortably in the waiting area while viewing content on the digital signage screens. These screens offer information about the caisse’s community involvement, current promotions, and upcoming events.

Additionally, our IzyFil queue management system significantly boosts internal productivity. Managers utilize weekly dashboards to analyze various metrics such as average wait times, transaction durations, and visit reasons, thereby optimizing operations and enhancing member satisfaction.4o mini

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