CASE STUDY-CAISSE POPULAIRE DESJARDINS DU BASSIN-DE-CHAMBLY
The Caisse Populaire Desjardins du Bassin-de-Chambly, in the Montérégie region, has 17,034 members and is very involved in its community. Through its involvement in the community, it contributes to the economic and social well-being of individuals and the community.
As part of a major renovation and modernization project, the caisse has mandated the MELTING ICECUBE Consultants team to replace the old existing call system with a brand new efficient and efficient reception system (queue management). dynamic and more add 2 digital signage screens.
The IzyFil and Caisse.TV solutions now offer an up-to-date personalized welcome, allowing members to sit comfortably in the waiting room after collecting their ticket at the touch screen terminal. Before being called by number, the member takes advantage of this short waiting time to view the digital signage screen incorporated into the call screen. Members are therefore kept informed of the caisse's involvement in their community, current promotions and upcoming events.
Our IzyFil hospitality management system also significantly improves the productivity of internal resources. Using weekly statistical tables, managers can measure average wait time, transaction time, reasons and more, among other things!